Frequently Asked Questions (FAQ)

Q: Do you ship internationally?

 At the moment, we only ship within the UK. We're working on expanding our shipping options in the future, so stay tuned for updates!

Q: What is your shipping timeframe?

   Orders are typically processed within 1-3 business days and delivered within 3-5 business days within the UK.

Q: What is your returns policy?

   We accept returns for damaged items within 14 days of delivery. Please refer to our Shipping and Returns page for detailed instructions.

Q: Are your bags handmade?

   Yes, all our bags are meticulously crafted by hand, ensuring the highest quality and attention to details.

Q: How can I contact customer support?

 You can reach our customer support team by emailing [email protected]   or through the contact form on our website. We strive to respond to all inquiries within 24 hours.

Q: Do you offer customization options for your bags?

A: Yes, we offer customization options for our bags. Please contact us directly to discuss your specific customization needs.

Q: Can I request a custom design or size for a bag?

A: Absolutely! We welcome custom design and size requests. Reach out to us with your requirements, and we'll work with you to create your perfect bag.

Q: How long does it take to receive a custom order?

A: The time frame for receiving a custom order varies depending on the complexity of the design and our current workload. We'll provide you with an estimated delivery time when you place your order.

Q: Are there any additional charges for customization?

A: The cost of customization may vary depending on the specific request. We'll provide you with a quote for any additional charges before proceeding with your custom order.

Q: Can I return a customized bag?

A: Unfortunately, we do not accept returns for customized bags unless they are damaged upon arrival. Please refer to our Returns Policy for more information.

Q: How do I place a custom order?

A: To place a custom order, please contact us directly through our website, email us at [email protected] or DM us on Instagram. We'll guide you through the process and discuss your customization options.